The Australian Department of Immigration has kept at least 10,000 people in uncertainty since 2013. Sovereign Borders policy was incubated even earlier. Refugees say that they found the culture of the Department “unhelpful”. Given the values displayed in actions and texts of suspended long-term General-Secretary of Home Affairs, Michael Pezzullo, this will come as little surprise. He was right-hand enabler of right-wing Immigration Ministers from 2014 and in Border Control before that.